We don't give access without orienation.
Maybe read that sentence again because I am fierce about this boundary.
It has nothing to do with trust, or your people.
It's about perception.
Humans have biases and make assumptions.
Even when we're well-meaning and emotionally bought-in.
They'll skim the UI, skip help text, be annoyed fields are locked, not understand where automations are coming from.
They'll blame the system, and the team that built it.
And then they tell their friends at lunch via Skype/Teams.
The larger the organization the more worth it is to consider gamification of this process to ensure everyone really does have a proper introduction.
Orientation and walkthroughs are where we set the stage for go-live, and re-enforce the narrative we set through early-change management efforts — what I like to call "internal PR."
It's not training. It's not enablement. It's separate, and it's mandatory.